Refund Policy
Return and Refund Policy
At Hurus Watches, we take pride in the quality of our products and strive to ensure customer satisfaction. However, we understand that there may be occasions where you need to return an item. This policy outlines the conditions under which returns and refunds are accepted, as well as the procedure to follow.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The return request must be made within 120 days of receiving your order.
The item must be unused, undamaged, and in its original packaging with all accessories included.
Used or damaged products are not eligible for a return or refund.
Any product that is returned without prior approval will not be accepted.
2. How to Request a Return
If you wish to return an item, please follow these steps:
Contact Us: Before sending the product back, you must contact us through the contact form available on our website. This allows us to process your request more efficiently.
Receive Return Instructions: Once your request is approved, we will provide you with the return address and any necessary instructions.
Return Shipping Costs:
If the product is not damaged or defective, the cost of return shipping is the responsibility of the customer.
If the product is damaged or defective, return shipping costs will be covered by us.
We recommend using a trackable shipping service to ensure safe delivery.
Return the Item: Please ensure that the product is securely packaged to avoid any damage during transit.
3. Refunds
Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed using the original payment method.
Important:
Shipping fees are non-refundable, unless the item received is damaged or defective.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items
Certain items cannot be refunded, including:
Products that have been used or damaged after delivery.
Any product returned after the 120-day period.
Promotional products.
Items purchased using a coupon code.
4. Exchanges
If you wish to exchange an item for a different one, please indicate this when you contact us. Exchanges follow the same return process, and the new item will be shipped once we receive and inspect the returned product.
5. Issues and Damaged Products
If you receive a defective or damaged product, please contact us immediately through our website’s contact form. We will assess the situation and provide a replacement or refund depending on the circumstances.
6. Contact Us
If you have any questions about our return and refund policy, please don’t hesitate to reach out via our contact form available on our website. Our team will be happy to assist you.
Email us at contact@hurus.co and send your item to: